Heat pumps do ice-up in the winter time. It is normal for the entire coil to be covered in a white frost, even light ice, during certain weather conditions. It is not normal however, for the entire unit to be encased in ice, including the top of the unit and the insides of the coil for an extended period of time.

This indicates a problem and should be addressed quickly to save energy and avoid serious damage to the equipment.

Heat pumps will naturally ice-up in the winter but will periodically go into a defrost cycle to de-ice the coils. This keeps the unit running efficiently. If the coils are blocked by ice, proper heat transfer between the freon and the outside air cannot occur.

How does the defrost mode work?
On a call for defrost, the reversing valve is energized, switching the system into the air conditioning mode. That is right - Air Conditioning. The outdoor evaporator becomes the condenser but at the same time the outdoor fan shuts off. This allows the high pressure refrigerant circulating through the outdoor coil to get very warm, melting the ice.
At the same, the second stage heat [the back-up heat] is energized to offset or temper the cold air now blowing out the vents. When a sensor or thermostat in the outdoor unit reaches a certain temperature and/or a certain amount of time goes by, the system goes back to normal heating mode.

At this time a cloud of water vapor can usually be seen rising out of the outdoor unit and a "whoosh" sound can be heard as the refrigerant reverses direction. The entire process usually takes between 2 to 10 minutes depending on conditions.

Different heat pumps have different ways of determining when to go into defrost. Some use mechanical timers in conjunction with a defrost thermostat. If the thermostat is cold enough and enough time goes by, the unit will go into the defrost mode whether it is iced-up or not. When the thermostat heats up to a certain temperature, defrost is terminated.

Most of the newer equipment today uses solid-state control modules with temperature sensors. Even more sophisticated is the Demand Defrost system which makes calculations based on the outside air, the freon temperature in the coil and run time. This is the most efficient way to defrost.

If a heat pump is severely iced-up in the winter it is possible that it isn't defrosting but there are many other causes. Below is a list of possible causes. Items in blue usually require a service call. Items in red however can be addressed, even fixed by the homeowner.

• Bad defrost control or timer
• Bad defrost thermostat or sensor
• Bad defrost relay
• Sticking reversing valve
• Bad reversing valve solenoid coil
• Bad outdoor fan motor
• Low refrigerant charge
• Restriction

• Outdoor coil blocked - possibly with leaves or snow drift
• Unit sunk in ground - nowhere for ice to melt and drain off
• Leaking gutter dripping water onto top of unit Freezing rain - causes top of unit to freeze over - once this happens the rest of the unit will also freeze over.
  
  

The bottom four causes in red are common problems and can be addressed by the homeowner. If the top of the unit is covered in ice, turn it off and remove the ice. If a gutter is dripping, repair the gutter. Keep snow and leaves away from unit including underneath it. If the unit has settled in the ground, it must be elevated. With the unit off, ice can be removed with a garden hose. If the unit ices-up again, it is time to schedule a service call.

Whatever you do, please, never pick the ice off with a sharp object. The refrigerant coils can be damaged very easily.

Hope this helps, remember - these are just rough guidelines and not all possible situations are covered.

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